ACCOUNT SUSPENSION
As an Amazon seller, it’s important to understand the risks of having your account suspended and to take steps to prevent it from happening. A suspension can have serious consequences for your business, including loss of income and damage to your reputation.
So, what can cause an Amazon seller’s account to be suspended, and what can you do to avoid it?
There are a number of reasons why Amazon may suspend a seller’s account, including:
- Violating Amazon’s policies: Amazon has a number of policies that sellers must follow, including policies related to pricing, customer service, and product safety. Violating any of these policies can result in your account being suspended.
- Receiving multiple negative customer reviews: Amazon takes customer satisfaction seriously, and if you receive a high number of negative reviews or customer complaints, it could result in your account being suspended.
- Using prohibited or restricted products: Amazon has a list of products that are not allowed to be sold on the platform. If you are found to be selling any of these restricted products, your account could be suspended.
- Intellectual property violations: It’s important to respect the intellectual property rights of others when selling on Amazon. If you are found to be using copyrighted material or trademarks without permission, or if you are selling counterfeit or knock-off products, your account could be suspended.
If your Amazon seller account is suspended, it’s important to act quickly to address the issue and try to get your account reinstated. Amazon provides a process for appealing a suspension, which includes the opportunity to provide additional information and documentation to support your case.
HOW it works in 5 steps.
Your dedicated account experts analyze each seller account individually. This means an in-depth review that goes beyond the Amazon suspension notice. Identifying trouble areas is key to a successful appeal.
Open and transparent communication is vital to our success. Our account experts will connect with you to review their findings and determine the root cause of your Amazon suspension.
Based on our findings, your dedicated account expert will draft an Amazon appeal letter with a specific plan of action unique to your Amazon account.
Amazon’s review and approval process are very rigorous, but we don’t back down! We will revise the appeal letter and plan of action as needed. We will also relentlessly escalate the appeal until approved, all for no additional fees.
Once we achieve our goal, we will provide you with actionable advice to keep your account in good standing and ways to avoid future suspensions.
regular
Standard Appeal
- Our Standard Appeal follows our effective Five Step Appeal Process. It is designed to get an Amazon reactivation the first time — but we don't give up if you don't get it back the first try.
- Appeal letter delivery: Three business days or less
Platinum
Express Appeal
- Our Rapid Appeal follows the same Five Step Appeal Process as our Standard Appeal — but your Amazon appeal letter will be ready much faster. This is a great option for sellers with large sales volumes.
- Appeal letter delivery: One business day
regular
Standard Appeal
- Our Standard Appeal follows our effective Five Step Appeal Process. It is designed to get an Amazon reactivation the first time — but we don't give up if you don't get it back the first try.
- Appeal letter delivery: Three business days or less
Platinum
Express Appeal
- Our Rapid Appeal follows the same Five Step Appeal Process as our Standard Appeal — but your Amazon appeal letter will be ready much faster. This is a great option for sellers with large sales volumes.
- Appeal letter delivery: One business day